Dear Cal & Pat,
My wife and I would appreciate it if you would accept our thank you for the wonderful care provided after her reverse total shoulder surgery. Thank you of the leadership and the management shown at The Guilford House. The replacement of the shoulder socket is, I’m told, the most complicated of all joint replacements, so her stay at your facility was a significant test and all your departments passed with flying colors!
You have an outstanding caring organization and it starts at day one and all the people reflect this attitude.
They also strive for excellence. Two mainstays that should be mentioned are the nursing and assistants and the physical therapists. F’s recovery wouldn’t have been completed without their excellent efforts. I would be remiss if I didn’t also mention the kitchen staff from the dietitian, the chefs and servers. The food, the choices and the service match in every way the efforts of the nurses and therapists. Although you might think I didn’t notice Hurricane Sandy provides me the opportunity to congratulate the maintenance crew. While much of Guilford was without power, your generator kept the lights and heat on. So while they might not get much note, when times are so difficult, their efforts deserve a thank you too.
Please be assured that if we either need rehab care, we’ll be there. I’ve mentioned the outstanding efforts your team provided to friends, relatives and those here at The Gables. Also, please share these thoughts with your team. Knowing their efforts are noted and appreciated would be great.
Thank you, F & FW November 2012