Hospitality Archives - The Guilford House

My best regards, J.H. – November 2012

July 13, 2013 by scott

Dear Cal and Richard and the staff of the Guilford House,

I write to thank you for the excellent care and warm support I received during my recent stay. You made an experience that could have been trying into a wonderful week of rest and rejuvenation. Your personal touches made me feel special as they do for all those in your care. As for the staff, I have nothing but praise. I didn’t note everyone’s name, but I would single out my nurse whose conversations always cheered me. And the rehab team is excellent. Karen does an amazing job with energy and good humor – and I was impressed by the professionalism and warmth of Theresa and Virginia. And the food! I do miss the delicious meals that tempted my appetite and made me feel well care for. I wish you the best for the holidays and send my thanks for being such a strong part of my rehab.

My best regards, J.H. – November 2012

Filed Under: Food / Dietary, Hospitality, Overall Care

My gratitude, Sister MC – April 2012

July 12, 2013 by scott

Dear Cal,

Warm thanks for your gracious hospitality and delicious lunch [and lactaid ice cream] on 4/13 while I was visiting Sister M. I was impressed with the Guilford House and with your philosophy of care and presence. People need that special attention when they are vulnerable, recovering from surgery, strokes or other illness. May God bless all your endeavors.

My gratitude, Sister MC – April 2012

Filed Under: Hospitality, Spirit / Humor / Resort

Sincerely, JV – March 2012

July 12, 2013 by scott

Cal:

Hope everything is going well with you. It has been about 4 weeks since I have been home and meant to write this sooner. I want to “thank” you, your wife and Richard for my stay at The Guilford House for 25 days. It was very pleasant and helpful to be there for the rehabilitation time needed with all the disciplines such as nursing staff, dietary, Physical Therapy, discharge, etc. Especially to you Cal as CEO, and your assistant Richard. You both have been cordial and seem happy in your positions and even going on beyond and seeing all that’s going on in your facility, your reputation of the Guilford House is out there with the public and word of mouth and my cousin ES and others who have had their loved ones experiencing the care received. The frequent visits, talks, newspapers every day and all you do for keeping the ship going. Can’t thank all of you enough.

Sincerely, JV – March 2012

Filed Under: Hospitality, Ownership / Staff

Sincerely, CAS – March 2012

July 12, 2013 by scott

Dear Cal and Staff:

I am writing to express my sincere appreciation for all the wonderful care I received at Guilford House. There was not any aspect of my care in your facility that was less than excellent. The food, the therapy, the assistance given by the nurses and aids, and even the morning paper. Thank you, thank you. No one likes being away from home when they are not feeling up to par, but your hotel-like atmosphere made me feel like I was on vacation while recovering. I want to commend the outstanding therapy department and therapists who helped me get on my feet again (no pun intended). The dedication and commitment demonstrated really helps make a person feel as if they are special and that they can do it. Thanks again so much for the personal service you provided and the pleasant recovery experience. I am recommending Guilford House to all my friends and feel as if I could be the president of your fan club.

Sincerely, CAS – March 2012

Filed Under: Hospitality, Overall Care

Fondly, RB – November 2011

July 12, 2013 by scott

Dear Cal and Staff,

I can’t thank you enough for the kindness and friendship you all showed me at the Guilford House. I felt like a friend, not a patient, because everyone was so wonderful to me. Best of all I loved the smoothies. My best to you all, especially the P.T. staff.

Fondly, RB – November 2011

Filed Under: Hospitality, Physical Therapy / Rehabilitation

Most sincerely, PB – October 2011

July 12, 2013 by scott

Dear Cal & Pat:

I wish to thank you both for all you did to make my stay at Guilford House so replenishing. The nightly dinners for two, the morning coffee and daily NY Times, the lovely room and surroundings are just a few of the kindnesses that are responsible for my continued progress. I am doing well at home and look forward to visiting you in the not too far off future! Thank you again for everything!

Most sincerely, PB – October 2011

Filed Under: Hospitality, Ownership / Staff

MH – October 2011

July 12, 2013 by scott

Dear Cal & Staff

Just another chance to say thank you for my stay at Guilford House to be positive in every way. Please thank the nurses, the staff, the aides and everyone for all their acts of kindness.

The therapists were kind and understanding and did a great job with me. You Cal answered my every request [even for bird seed]. I am doing well thanks to all of you.

MH – October 2011

Filed Under: Hospitality, Physical Therapy / Rehabilitation

KN – August 2011

July 12, 2013 by scott

Dear Cal, Pat & All Staff of the Guilford House,

I can’t begin to thank all of you for the wonderful care I have received here at G.H. Your dedication to personal patient care here is really outstanding. I would like to say a very special thank you to some of the staff who took such good care of me especially Danielle, Debbie P., Sean, Paula, Ginny, Diane, Tracy, and Ada. If I forgot anyone, I thank you also. Cal, thanks for the paper each day and for stopping in to check on me. I will be sure Dr. Mc. Knows about the great care! Keep up all the good work and thanks for everything!

KN – August 2011

Filed Under: Hospitality, Overall Care

Gratefully, MD

July 12, 2013 by scott

Dear Pat & Cal,

Thank you both for your caring and concerns while I was at Guilford House. It made me feel special. I also want to mention three others on your staff who went out of their way to help me more than once. Deborah Lynde – gentle and kind; extra visits just to see how I was doing; good humor and Diane Wilson – besides her gentleness was assertive in getting my leg looked at…and Eileen W – gentle, patient and went to lengths to find whatever I needed.

Gratefully, MD

PS: Dave the Chef was always trying to please.

Filed Under: Food / Dietary, Hospitality

Warm regards, L.R.A. and F.D.

July 12, 2013 by scott

Dear Cal,

My sister and I would like to thank you for the wonderful care you and your staff provided to our Mom Betty S. during her 11+ weeks at the Guilford House. She received all the necessary support for a full recovery, which has enabled her to return to her home at The Hearth in Madison. She was kept comfortable early on in the days right after her surgery, and throughout her physical therapy. The entire staff gives it their all to make each patient feel at home. They were friendly and eager to help. When you walk into the Guilford House you feel good about the place. It is bright, clean, and modern, which makes you know they are striving hard to do what is right for each patient.

A special thanks to you, Cal, for making Mom laugh and doing things like getting her the daily New York Times and organizing her own special birthday breakfast. It will be with great pleasure that we recommend your outstanding facility.

Warm regards, L.R.A. and F.D.

Filed Under: Facility, Hospitality, Overall Care