Hi Cal,

Here it is my last evening at the Guilford House.  I have mixed feelings…  You have done an outstanding job of putting customer service into health care, and this is not the norm.  Everyone pitched in and helped me regardless of their primary role.  This includes Bob, who has facility responsibility, but regularly checked in to see how things were going or to remove a food tray.  It didn’t matter, he was happy to do it.  Same with Dave, who put together the best menu and dishes imaginable.

Please convey to your entire staff how appreciative I am for their care and responsiveness.  They make a real difference in the lives of everyone who is there recuperating from an injury…  They enabled me to make the best of an unfortunate accident and helped make the time fly by.  I literally had to look at the calendar to see how long I had actually been here.

Thanks again, WK